RIGHTS & RESPONSIBILITIES
You have a right to high-quality drinking water every time you turn on your tap. Our employees conduct an extensive treatment and monitoring program to ensure your water meets all state and federal drinking water regulations. Our water quality reports will help you learn more about water quality in your area.
Good water service goes beyond providing high-quality water. Whether we are starting up service, providing bill payment options, or helping you to understand your responsibilities regarding your internal plumbing and meter accessibility, our goal is to keep you informed, 24 hours a day, 7 days a week.
If you have questions about your rights and responsibilities as a customer, please contact our Customer Service Center at +254-729126908/ +254-729127437/ +254-179127434.
Our Services Charges
- Enquiry ——————————————————————————–free
- Application Form——————————————————————–Ksh.100
- New Installation.——————————————————————–Ksh2000
- Re-Installation———————————————————————–Ksh.-500
- Domestic meter Rent————————————————————–Ksh.50
- Industrial meter Rent.————————————————————–Ksh100
- Illegal water use———————————————————————ksh.15000
- Requested meter readin———————————————————-Ksh.200
- meter charge/month—————————————————————-Ksh.50
- Meter Test—————————————————————————–Ksh.500
- Meter transfer————————————————————————Ksh.450
| SERVICE | PERSON TO EXECUTE | EXPECTED TIME OF DELIVERY | AMOUNT CHARGED | WHAT TO PROVIDE |
|---|---|---|---|---|
| Exhauster Services | Sewer Foreman | 48 Hours | a) Kshs. 5,000 per load within Embu town
b)Kshs. 7,000 per load within 35 KM radius of Embu Town
c) Kshs. 10,000 per above 35 Km radius of Embu town |
Payment Receipt |
| Meter Testing | Head of Metering | 72 Hours | kshs. 500 | Payment Receipt |
| Water Charge | 1)Family Bank
2)Posta Agent 3)M-pesa 4)Post Bank |
Minimum Charge kshs. 260 | Payment Receipt | |
| Reconnection/
Connection of New contrract |
Water Superintendent | 24 Hours | Kshs. 500 | Payment Receipt |
| Application Form | Cashier | 1 Day | Kshs. 100 | Payment Receipt |
| Labour Charge | Water Superintendent | 24 Hours | Kshs. 450 | Payment Receipt |
| Illegal Connection | Water Superintendent | 24 Hours | 1) Labour Charge Kshs. 900
2) Illegal Charge Kshs. 15,000
3) 1.5 Times the Average consumption from when connected |
Payment Receipt |
| New Connection | 1) Accountant
2)Technician in Charge |
2 Weeks | a) Labour Charge Kshs. 450
b) Water Deposit (Per Category) |
1) I.D copy
2)KRA Pin Copy 3)Copy of Title Deed 4)Copy of Candastral Map 5)Assesment of fittings by Technical Officer 6)Payment Receipts |
| Exhauster Dumping Charges | Sewer Foreman | Monthly | Kshs. 15,000 | Payment Receipt |